Terms & Conditions
Hayward Social Studio
Effective date: 2nd March 2026
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These Terms and Conditions (“Terms”) govern your use of the website [insert website URL] and the services provided by Hayward Social Studio (“we”, “us”, “our”).
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By using this website or engaging our services, you agree to these Terms.
About Us
Hayward Social Studio is a UK-based creative studio founded by Phoebe Hayward, providing branding, social media management, content creation, copywriting and digital marketing services.
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For enquiries, please contact:
Email: phoebehayward.digital@gmail.com
Use of This Website
You agree to use this website lawfully and not:
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Attempt to gain unauthorised access to the website
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Use the website in a way that may damage or impair performance
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Copy, reproduce or exploit website content without permission
We reserve the right to update or withdraw website content at any time without notice.
Intellectual Property
All content on this website, including:
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Branding
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Logos
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Graphics
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Text
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Portfolio work
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Photography and video
is the intellectual property of Hayward Social Studio unless otherwise stated.
You may not reproduce, distribute or use any content without prior written permission.
Services
Details of services are outlined in individual proposals or agreements.
A binding agreement is formed when:
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A proposal or quotation is accepted in writing, and
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Any required deposit payment is received (if applicable)
Each project may be subject to its own specific scope, timelines and payment terms.
Payments
Payment terms will be specified in your proposal or invoice.
Unless otherwise agreed:
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Invoices must be paid within 30 days or when agreed
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Late payments may incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
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Work may be paused if payment is not received
All fees are non-refundable unless otherwise agreed in writing.
Payments
Payment terms will be specified in your proposal or invoice.
Unless otherwise agreed:
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Invoices must be paid within 30 days or when agreed
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Late payments may incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
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Work may be paused if payment is not received
All fees are non-refundable unless otherwise agreed in writing.
Client Responsibilities
Clients agree to:
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Provide accurate and timely information
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Supply required materials and approvals within agreed timeframes
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Ensure they have permission to use any content they provide
Delays in communication or approvals may impact project timelines.
Intellectual Property (Client Work)
Unless otherwise agreed in writing:
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Final approved and paid-for deliverables become the client’s property for agreed usage purposes
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Hayward Social Studio retains the right to display completed work in portfolios, case studies and marketing materials
Concepts or draft work not selected remain the intellectual property of Hayward Social Studio.
Limitation of Liability
We will provide services with reasonable skill and care.
However, Hayward Social Studio shall not be liable for:
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Indirect or consequential losses
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Loss of profits or business
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Platform algorithm changes affecting performance
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Third-party service interruptions (e.g. social media platforms)
Our total liability shall not exceed the total fees paid for the specific service in question.
Third-Party Platforms
Where services involve third-party platforms (e.g. Instagram, LinkedIn, Meta, website hosting providers), we are not responsible for:
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Platform outages
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Policy changes
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Account suspensions beyond our control
Clients remain responsible for complying with platform terms of service.
Confidentiality
Both parties agree to keep confidential any sensitive business information shared during the course of a project.
This obligation continues after the end of the working relationship.
Termination
Either party may terminate services in writing.
Where work has commenced:
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The client is responsible for payment for work completed up to the termination date
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Deposits are non-refundable
Specific termination clauses may be outlined in individual contracts.
Data Protection
We process personal data in accordance with our Privacy Policy.
Please refer to our Privacy Policy for further details.
Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on our website.